Shipping policy

Shipping Policy

Thank you for shopping with ARSEN.

Order Processing

All orders are processed after payment confirmation. As each product is prepared specifically for your order, processing typically takes 5–10 business days.

For international orders or during periods of high demand, production and processing may take longer than 10 business days. We appreciate your patience and will keep you informed if significant delays occur.

Shipping & Delivery

Once your order has been dispatched, delivery times vary depending on your location and the courier service.

  • Domestic (India): Delivery times may vary based on the destination.
  • International: Delivery times depend on the destination country, customs clearance, and local courier services.

Please note that estimated delivery times are not guaranteed and may be affected by factors beyond our control.

Order Tracking

Once your order has been shipped, a tracking number (where available) will be shared via the contact details provided during checkout, allowing you to track your shipment.

Shipping Delays

Delivery delays may occur due to public holidays, severe weather, customs procedures, courier disruptions, or other unforeseen circumstances. ARSEN is not responsible for delays caused by third-party shipping providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase. ARSEN is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping details provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or if you believe your package has been lost during transit, please contact us within 48 hours of the delivery date (or expected delivery date for lost shipments). We will review the issue and work with the shipping partner to provide an appropriate resolution where applicable.

Contact Us

For any shipping-related questions or assistance, please contact us through our official customer support channels or Instagram Direct Messages.